En Possum We understand trust as part of the product: it is built with rigor, responsibility, and transparency. That's why we have a Ethical Channel, a safe space to report possible irregular conduct, regulatory non-compliance or situations that may compromise the integrity of the company or the people who are part of it.
This channel is available for employees, collaborators, suppliers and third parties that relate to Possumand guarantees a management process confidential, serious and respectful.
What is?
The Ethics Hotline exists so you can report incidents that, by their nature, require formal review and action. Its objective is prevent risks, correct deviations and protect a way of working based on integrity.
What types of situations can I communicate?
You can communicate, for example:
- Fraud, corruption, bribery, or conflicts of interest.
- Misappropriation, theft or manipulation of documentation.
- Harassment, discrimination or conduct contrary to respect and dignity.
- Non-compliance in safety, environment or quality when it involves risk or serious fault.
- Misuse of confidential information or unauthorized access.
If you need sales support, order issues, or assistance, This is not the right channel.In that case, use this contact link.
Ethics Channel Guarantees
This channel is designed to protect people and ensure fair treatment:
- Confidentiality: content and identity (if provided) are restricted to authorized personnel.
- Possibility of anonymity (if the enabled system allows it).
- Retaliation ProhibitedNo one should suffer consequences for communicating in good faith.
- Fair treatmentThe presumption of innocence and the rights of all parties are respected.
How does the process work?
- Sending of the communication through link to the Ethics Channel.
- Acknowledgment of receipt within the established timeframes, unless it may affect confidentiality.
- Analysis and research by the person or team responsible for the system.
- Response or information regarding the actions within the established deadlines, depending on the complexity of the case.
Recommendations to make your communication useful
To help us act more quickly and accurately, please include the following whenever possible:
- What happened? when y where.
- Area involved and people involved (if applicable).
- Relevant evidence or documents (if you have them).
- How did you become aware of the event (first-hand / through third parties)?
external channels
If you deem it necessary, you can also go to external channels of competent authorities, according to the type of situation and the applicable framework.